Cancellation policy

Some items in our store may be offered as a subscription or a pre-order. This policy explains how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the frequency and duration you select at checkout. This is an automatically renewing purchase: your payment method is securely stored, and you'll be charged for each delivery on a recurring basis at the then-current price until you cancel - unless you've chosen to pay in advance. Some subscriptions also auto-renew at the end of their term.

Before each renewal, we'll send you a reminder by email so you always know when your next order and charge are coming.

Changing or cancelling. You can change or cancel your subscription at any time — it's as easy as signing up. Manage your subscription using the link in your order confirmation emails, through the 'Subscriptions' link on our website footer, or by emailing us at hello@letsnixit.com.

When a cancellation takes effect. Cancelling stops all future renewals. To skip or cancel an upcoming order, please cancel at least 48 hours before your next scheduled billing date. Once an order has been charged or has entered processing or fulfillment, that order can't be cancelled. Cancelling a subscription does not automatically refund an order that has already been billed and shipped.

Pre-orders

When you purchase a pre-order, you're buying an out-of-stock or soon-to-be-available product that isn't yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then charge the full or remaining amount when we fulfill your order.

You can cancel a partially paid pre-order that hasn't yet been fulfilled. If the order has already been fulfilled, it can't be cancelled.

Questions

Email us any time at hello@letsnixit.com and we'll help with a change, cancellation, or refund.